AVsion is committed to supporting the “National Privacy Principles for the Fair Handling of Personal Information” which establishes clear standards for the collection, access, storage and use of the personal information we obtain as part of our business operations.
Our respect for our customers’ right to privacy of their personal information is paramount. We ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
• Matters you should be aware of regarding information we may collect about you,
• Our policies on the management of personal information, and
• The type of information we hold, for what purposes, and how we collect, hold, use and disclose that information
What personal information do we collect and store?
In order to provide services to you, we may request personal details such as your name, address, telephone number or e-mail address. These details may be used for pre-orders, home deliveries, competitions, promotions and the like, or when you opt-in to receive marketing newsletters from AVsion.
Privacy law enables us to collect personal information about you (and only from you) if it is reasonable and practical to do so.
AVsion takes measures to ensure that your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. These measures vary with the type of information, how it is collected and stored.
Generally speaking, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the goods and/or services requested if doing so depends on the collection of that information, particularly if the collection of that information is required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, we need your card number for a credit card transaction and we need your contact details for a competition so that we can contact you if you win.
We may also use your personal information in other ways. For example, the provision of a superior services where we advise you of new products and services ahead of time. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way, which does not personally identify individuals.
Accessing your personal information
AVsion will provide access to your personal information on request. However, your right to access personal information held by AVsion is subject to certain exceptions (allowed by law) and may be affected by matters such as:
• the information being commercially sensitive to AVsion or one of its service providers or customers,
• access posing a threat to life or health of any individual,
• access having an unreasonable impact on the privacy of others,
• access being unlawful,
• access prejudicing enforcement activities relating to criminal conduct or other breaches of law,
• a frivolous or vexatious request by you or some other person on your behalf,
• the existence of a legal dispute or potential legal dispute, and
• denial of access being required or authorised by law.
If AVsion denies you access to your personal information, we will provide a clear reason. For most requests, your information will be provided free of charge, however in some cases, AVsion may need to charge a fee to cover costs relating to your request.
Accuracy of your personal information
AVsion aims to ensure that all personal information held about you is collected and used in accordance with the National Privacy Principles. If you believe your personal information as held by AVsion is not accurate, complete or otherwise requires amendment, please do not hesitate to contact us.
Website tracking technology and security
AVsion may offer publicly accessible blogs or community forums on our website. You should be aware that any information you submit to these areas may be read, collected and/or used by others who access them.
Obtaining additional information about your privacy
Additional information about your privacy rights, the Act or the National Privacy Principles is available from the Federal Office of the Australian Information Commissioner at www.privacy.gov.au.
Resolving your privacy concerns
If you have any questions about our privacy practices or wish to make a complaint about how your personal information is managed by AVsion, please contact us. We will respond to any privacy complaint in accordance with this policy.
Changes to this policy
AVsion sells AV products for installation only, in the Sydney CBD, Eastern Suburbs and Lower North Shore. Products are not sold separately.